Shipping policy
SHIPPING POLICY
Last updated: 26/03/2026
PROCESSING
Orders are processed within 1-2 business days.
DELIVERY
- Standard: 2–5 business days
- Next-day: where selected
NOTES
- Delivery times are estimates
- Delays may occur outside our control
- Customers must provide correct details
REFUND POLICY
Last updated: 26/03/2026
NO RETURNS
We do not accept returns on food products.
ISSUES
If your order is:
- Damaged
- Incorrect
- Faulty
Email within 48 hours:
info@burntsmokehouse.com
Include your order number and photos.
OUTCOME
Approved claims will receive a replacement or refund.